Our Privacy Policy Commitment

At Mango Yard Multan we know how important it is to protect your personal information. Whether you’re shopping with us online or in person we want to make every customer experience safe and secure. 

In keeping with that goal, we have developed this Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information.

This Policy applies to our Pakistan retail stores, our Web Sites, call centers, and all other channels in which Mango Yard collects and uses your personal information. All references to “Web Sites” in this Privacy Policy mean www.mangoyard.com.

What we collect

The types of information we collect depend on the nature of your interaction with us.

Personal Information 

Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:

  • your contact information – e.g., name, postal address, telephone number, and email address;
  • your personal preferences – e.g., product wish lists, language preferences, and marketing consent
  • your transaction information – e.g., products purchased, method of payment, amount paid, and e-signature.

In addition, we may collect the following types of information:

  • we may ask you for your postal code, for example, to assist us with market research, planning our flyer distribution, and other marketing communications;
  • we may collect certain data when you visit our Web Sites, such as your IP address, the type of browser you are using or the referring URL; or
  • we may collect and summarize customer information in an aggregate format for internal statistical and research purposes. We may, for example, summarize our data to determine that a certain percentage of contest entrants are male, aged 18 to 25.

You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested. For example, we can only offer you Mango Yard financing if you have provided us with certain financial information.

Supplementing Information

From time to time we may supplement the information you give us with information from other sources, such as information validating your address or other available information you have provided us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.

How we collect and use information collected from you

Listed here are some further examples of the ways that we collect personal information directly from you and how we use it.

In-Store and Online Purchases

When you purchase a product or service from Mango Yard or a Web Site, you may need to provide us with contact and payment information (bank or wallet transfer) so that we can process your request or complete your transaction and communicate with you regarding your purchase. 

We may also need to collect contact information to provide certain services, including delivery services, reserve and pick-up, and product servicing.

If you provide us with your email address, we will also collect your email address for the purpose of sending you an e-receipt. We also may use your contact information to send you promotional information.

Mango Yard also uses the services of third-party providers, such as Google, to generate statistical data about the effectiveness of our digital marketing campaigns. We do this by sharing a hashed version of your email address and limited information about your online and in-store purchases (date, time, postal code, and transaction amount) with the provider. This helps us understand the impact of our online ads and make improvements to our campaigns.

Returns and Exchanges

Our goal is to ensure that you are completely satisfied with your purchase and to this end, Mango Yard offers a Return Policy. For Mango Yard to continue to offer our Return Policy, we ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud. You may also be asked to produce a photo ID for verification purposes only if needed. 

Purchase Follow-Up, Surveys, and Customer Research

Following a purchase, we may send you a follow-up letter to thank you for your business, or we may contact you to ensure that you are completely satisfied with the delivery, setup, or installation of your new product.

We may use contact information collected in-store, online, or via our call centers to conduct occasional surveys and other customer research. These surveys are entirely voluntary and you may easily decline to participate. The information obtained through our surveys and customer research is used to help us understand our customers, to enhance our product and service offerings, promotions and events, and/or to assist in the selection of store locations.

Online Accounts

To engage in certain special features or functions of our Web Sites, or to order products and services from our Web Sites, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or payment information. We use this information to create your account, process your payment, contact and correspond with you about your order, respond to your inquiries, and monitor functions of our Web Sites that you choose to use, such as Customer Reviews.

If you choose to ship an order to a third party, you represent and warrant that you have obtained all necessary consents from the third party to permit Mango Yard to collect, use, and disclose the third party’s personal information for the purposes of fraud prevention and processing and shipping the order. 

Customer Reviews

The Customer Review functionality is provided as a rating system that offers you the chance to share your thoughts on a product. These reviews are accessible to all Web Site visitors so please use discretion when posting information to them and do not post personal information.

Newsletters, Updates or Promotional Communications

Mango Yard offers a variety of newsletters and promotional communications. If you sign-up or are subscribed for our newsletter or other promotional communications, we will send you communications that may be tailored based on your interests, preferences, and behavior. You may choose to stop receiving these communications at any time. Each marketing or promotional message we send to you will include a link or other method to quickly and easily unsubscribe and decline further similar messages.

You may unsubscribe from promotional emails by clicking unsubscribe link under the email you receive.

Please note that even if you unsubscribe from receiving our promotional communications, you may continue to receive certain transactional or account-related communications from us. Our subscriber list is not sold or rented to other parties.

Participate in a Contest or Promotion

From time to time, we may run contests or promotions. If you participate, you may be asked for contact information as well as additional optional survey information (for example, product preferences). Personal information from contest entries will be used to administer the contest and contact you if you win. 

For internal research and analysis purposes, we may also summarize contest survey information in an aggregated manner. All contests and promotions are subject to this Privacy Policy and the rules that will be available with each particular campaign. Some contests are conducted by third parties and will be subject to the third parties’ policies.

Email a Friend

While visiting our Web Sites you may choose to use the “Email a Friend” tool which allows you to inform a friend about products of interest to you. The information you provide will be used to send a one-time email to your friend, inviting them to our Web Sites. We will not add your friend to a mailing list and will not send them further email unless they choose to receive such communications from us or where otherwise legally permitted.

If you provide us with personal information concerning another individual (e.g., email address), you represent and warrant that you have a personal or family relationship with the recipient and obtained all necessary consents from that individual to enable us to use that personal information for the identified purpose. 

Call Centers

Mango Yard operates customer support call centers to accept and address your questions, concerns, or complaints. When you contact our call centers, we may ask for personal information to help us respond to your inquiry or to verify your identity. For example, if you have a question about the status of a recent online order, we will ask for personal information to verify that you are the account holder. 

We may also monitor or record your telephone discussions with our customer support representatives for training purposes and to ensure service quality. If you do not want your call to be monitored and recorded, please let us know and we will provide you with an alternative means of communicating with us.

How else we use the information we collect

In addition to the uses described above, Mango Yard may use your personal information for a number of different business purposes, for example to:

  • fulfill orders and requests for products, services, or information;
  • process returns, exchanges, and layaway requests;
  • detect and protect against fraud and error;
  • establish and manage your accounts with us;
  • track and confirm online orders;
  • deliver or install products;
  • process Mango Yard wallet applications;
  • customer experience personalization by tracking and analyzing your purchases and preferences to better understand your product and service needs and eligibility;
  • third party sharing or social media;
  • market and advertise products and services;
  • communicate things like special events, promotions, and surveys;
  • conduct research and analysis, including measuring the effectiveness of our digital marketing campaigns;
  • use for testing and training purposes, including conducting research and analysis, enterprise analytics, and operating, evaluating and improving our business; and
  • for other purposes as described in this Privacy Policy.

When is your information removed

We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy or erase your information when it is no longer needed for the purposes for which it was collected, or we remove your personally identifiable information to render it anonymous.

How we share your information

Mango Yard does not sell or rent our customers’ personal information to any other party. However, in the normal course of business, we may share some of your personal information within our corporate family and with third parties acting on our behalf or as permitted or required by applicable law.

Disclosure to Service Providers and Third Party Advertisers

Mango Yard may use third parties to manage one or more aspects of our business operations, including the processing or handling of personal information. When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner that is consistent with this Privacy Policy.

For example, we may share personal information with third parties to perform services on our behalf such as: fulfilling online orders, processing non-cash payments, sending marketing communications, servicing products, conducting research surveys, verifying and validating information that you have provided to us, delivering products, measuring the effectiveness of our digital campaigns to help us improve them, and providing customer support services.

Mango Yard may also share personal information, including information regarding your use of our applications and services, with third-party advertising technology providers. Sharing such information allows us to serve personalized ads, measure campaign performance, and create statistical and/or aggregated reports to share with advertisers through Mango Yard website or other third-party websites or applications you use. These partners may act as

(i) joint controllers, who jointly determine the purposes and means of processing shared data with Mango Yard; or

(ii) independent controllers, who independently determine the purposes and means of processing shared data in accordance with their own privacy policies.

Key partners with whom Mango Yard shares personal information and their applicable privacy and cookie policies include:

Mango Yard has taken precautions to prevent the fraudulent use of your information on our Web Sites. Mango Yard has adopted industry-standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your wallet and to validate your wallet information.

Authentication

Mango Yard has taken precautions to prevent the fraudulent use of your information on our Web Sites. Mango Yard has adopted industry-standard authentication procedures to ensure your protection while shopping with us online.

Age Verification

In order to create an account on mangoyard.com and be eligible to make purchases online, users must have reached the age of majority within their province of residence. If Mango Yard determines that a user is below the age of majority according to the applicable law of their province, such user’s mangoyard.com account may be blocked or fully deleted as a consequence.

Some products require age verification at checkout to ensure the safety of young consumers for mature or adult-rated products. For age-restricted products, Mango Yard does not use wallet information to verify the customer’s age; ownership of a wallet is evidence that the purchaser is at least 18, which is the minimum age to obtain a e-wallet in Pakistan.

Unless there is an outstanding balance, the wallet used to verify the customer’s age will not be processed. The wallet may not be stored with Mango Yard in the customer’s account.

How we protect your information

The security of your personal information is a high priority for Mango Yard. We maintain appropriate physical, technical, and administrative safeguards and industry-standard security standards in an effort to protect your personal information in our custody and control, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. 

For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords, and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.

Encryption Technology

Our Web Sites use encryption technology to protect your personal information during data transport. Such technology encrypts ordering information such as your name, address, and wallet number.

Choosing a Password

When you create an online account on our Web Sites, you need to select a personal password. To maximize your level of protection, you should choose at least 6 characters including a combination of both letters, numbers, and special characters and a mix of upper and lower case letters. 

You are solely responsible for maintaining the secrecy of your password and any account information. Mango Yard will never send an unsolicited communication asking you for your password.

How You Can Verify Your Information

You may check your information to verify, update, or correct it. If you created an account on one of our Web Sites, you can access and change your online account profile yourself. You can also ask to access or review any of the information in our records, how we have used it, and to whom we have disclosed it at any time by contacting us as indicated below under the heading “Contacting Mango Yard”. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.

Data on Returned Product

When returning products that may contain stored or recorded personal information, like computers, tablets, mobile devices, smart devices, digital cameras, etc., you are responsible for deleting or removing all personal information and media from your product before you return it. Mango Yard is not responsible for any use by a third party of personal data or media left behind on a returned item.

Important reminder about privacy and security

Please remember that emails sent over the public Internet are not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. Mango Yard is not responsible for any transmission by you of any personal information over the public Internet. We cannot promise that your use of our Web Sites or mobile applications will be completely safe. We encourage you to use caution when using the internet, protect your personal information, and know your rights regarding privacy.

Personal information request

You have certain choices regarding the use and disclosure of your personal information. As described below, you may submit a Personal Information Request to exercise those choices.

Information Request: You can request information on how we process your personal information.

Access Request: You can request that we disclose to you the personal information we have collected about you. This may include:

  • the categories and specific pieces of personal information we have collected about you;
  • the categories of sources from which we collected the personal information;
  • the purpose for which we collected the personal information; and
  • the name or category of any third parties with whom we collected personal information on behalf of or shared the personal information with.

Correction or Update Request: You can request changes to be made to any personal information we have processed that may be incorrect, outdated, incomplete, or out of context.

Deletion Request: You can request that we delete certain personal information we have collected from you. Please note that we are not able to identify and delete all browsing behaviour associated with your use of the Web Sites. Where you have previously provided consent to third parties, including Google, and Facebook, to collect personal information from you, you will also need to send separate data deletion requests to them.

Consent: You can withdraw your consent to our data collection measures regarding your personal information. Please visit our Preference Centre in order to make changes to your cookie consents (including choices you may have made previously using our cookie banner) and read more about this in our Cookie Policy.

Verifying Requests: To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. In order to verify your identity, we require you to provide the following: any names, email addresses, phone numbers, and addresses you may have provided us.

How to contact us

Mango Yard is responsible for all personal information under its control. Our Privacy Manager is accountable for Mango Yard’s compliance with the principles described here. If you have any questions, concerns or complaints about the privacy practices of our organization or would like information on our use of service providers located inside of Pakistan please contact us at the following:

Email: support@mangoyard.com

Telephone: +92 329 7683231

*We will respond to your request or investigate your concern as quickly as we can, but no later than 30 days from the date of receipt of your query.

Last Updated: March 2024

To accommodate changes in our services, personal information practices, changes in technology, and legal developments, this Privacy Policy may change over time without notice to you. We may add, change, or remove portions of the Privacy Policy when we feel it is appropriate to do so.

We encourage you to review our Privacy Policy periodically. Each time you submit personal information or use our services you agree to be bound by the then-current terms of the Privacy Policy. Whenever we update the Privacy Policy we will change the date to indicate when the changes were made.